FAQ
🛒 ORDERING & PAYMENT
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and bank transfers.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption and never store your payment details on our servers.
Q: Can I place an order by phone?
A: Yes, you can call us at +1 251-448-4035 to place an order with our specialists.
🚚 SHIPPING & DELIVERY
Q: What are my shipping options?
A: We offer:
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USPS Priority Shipping: $25 (1-5 business days)
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Free Standard Shipping: 4-7 business days
Q: How long does order processing take?
A: Orders are processed within 3-5 business days before shipment.
Q: Do you ship outside the United States?
A: Currently, we only ship within the United States.
🪙 PRODUCTS & AUTHENTICITY
Q: How do you guarantee coin authenticity?
A: Every coin undergoes rigorous verification by our experts and comes with a guarantee of authenticity.
Q: Do you provide certificates of authenticity?
A: Yes, all coins include proper documentation and certification.
Q: Can I request specific mint years?
A: While we cannot guarantee specific years, we'll try to accommodate requests when possible.
↩️ RETURNS & REFUNDS
Q: What is your return policy?
A: We offer a 30-day return policy for damaged or incorrect items in original condition.
Q: How long do refunds take?
A: Refunds are processed within 10 business days after we receive and inspect returned items.
Q: Who pays for return shipping?
A: We cover return shipping for damaged or incorrect items.
📦 WHOLESALE ORDERS
Q: Do you offer bulk pricing?
A: Yes, please contact us at contact@fenrot.com for wholesale pricing.
Q: Is there a minimum order for wholesale?
A: Minimum orders apply for wholesale pricing. Contact us for details.
🏢 COMPANY INFORMATION
Q: Where are you located?
A: Our address is:
212 N. 2nd St. STE 100
Richmond, KY 40475
USA
Q: What are your business hours?
A: Monday-Friday: 9:00 AM - 6:00 PM EST
Q: How long has Fenrot been in business?
A: We've been serving collectors and investors since 2014.
📞 CONTACT & SUPPORT
Q: What's the best way to contact you?
A: Email: contact@fenrot.com
Phone: +1 251-448-4035
Q: How quickly do you respond to inquiries?
A: We typically respond within 24 business hours.