At Fenrot, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied, we offer a straightforward 30-day return policy.
Eligibility for Returns & Refunds
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You have 30 days from the date of delivery to request a return if:
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To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
Return Process
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Contact Us – Email us at contact@fenrot.com or call +1 251-448-4035 within 30 days of delivery to initiate your return. Please provide:
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Approval & Instructions – Once your return request is reviewed, we will provide return instructions.
Refund Process
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 10 business days and credited back to your original payment method (bank account/card used for purchase).
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For exchanges, we will ship the correct item as soon as possible.
Non-Returnable Items
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Items that are used, altered, or not in original condition cannot be returned.
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Custom or personalized orders may not be eligible for return unless defective.
Damaged or Wrong Items
If your order arrives damaged or incorrect, please contact us immediately. We may require photo evidence to process your return or replacement.
Contact Us
For any questions regarding returns or refunds, please reach out to:
📧 Email: contact@fenrot.com
📞 Phone: +1 251-448-4035
📫 Returns Address:
212 N. 2nd St. STE 100
Richmond, KY 40475
USA
Thank you for shopping with Fenrot! We appreciate your trust and are committed to providing you with the best service.
